SitStudio Support
Need help with SitStudio? Whether you're having trouble signing in, editing a video, exporting a project, or managing your account, we're here to help.
Contact Support
Please include a brief description of your issue so we can help troubleshoot it.
Common Support Topics
Account and Sign-In
Having trouble signing in with Google or your email and password? Contact support and describe any error messages you're seeing.
Video Editing and Exports
If you're experiencing problems importing videos, creating trajectory paths, applying effects, or exporting your finished video, please include details about what happened.
Subscriptions and Billing
SitStudio subscriptions purchased through Google Play are managed through your Google Play account.
Manage Google Play Subscriptions
For questions about SitStudio subscription features or account access, contact our support team.
Account Deletion
You can permanently delete your account directly inside SitStudio under Account → Delete Account.
If you cannot access the app, you may request deletion by contacting support.
View Account Deletion Instructions
Help Us Troubleshoot
When contacting support, including the following information can help us investigate your issue:
- Device model (for example, Samsung Galaxy S26 Ultra)
- Android version
- SitStudio app version, if known
- Description of the issue and steps to reproduce it
- Screenshot or screen recording, if helpful
Please do not send passwords, verification codes, payment card information, or other sensitive credentials.
Privacy and Legal
Learn more about SitStudio's policies:
Still Need Help?
Contact us at support@sitstudiollc.com and we'll do our best to assist you.